RETURN POLICY & WARRANTY
Because We Care
If you are unsatisfied with our products for any reason please notify either Julian Designs or the retailer from which you purchased your product. Julian Designs will process your return only if claim is made within 10 days of receipt. Returns are for credit or exchange. All authorized returns will incur a 20% restocking charge, contingent upon safe return of goods. You are responsible for shipping product back to Julian Designs. Please include a copy of your invoice marked "Returned for Credit" with the product. On all orders being returned for credit, customer will be responsible to pay original freight charges, as well as the return charges back to Julian Designs. Return items MUST arrive in unused/new condition in all original packaging to be eligible for credit. All returned products must pass inspection by Julian Designs return team prior to being approved for credit.
There are no warranties of any kind on Julian Designs products. Click here to see full disclaimer of warranty and liability.